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8kkk is clear about what data we collect from you, how we use it and what choices you have. This policy applies to your account, your transactions through local payment routes like bKash and Upay, and your activity on our platform — subject to your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and any identity verification materials required. When you fund your account through bKash or Upay, the transaction reference and amount are recorded in your account wallet history so that your balance is accurately maintained and any dispute can be resolved against a clear record. We also collect technical data: the device type, browser version and IP address associated with each session. This helps us protect your account from unauthorised access and to keep the platform working correctly across mobile and desktop. We do not sell this information to third parties. We may share limited technical or identity data with payment processors — including local wallet operators — strictly to complete the transaction you initiated. Cookies and similar technologies are used to keep your session active and to remember your language and display preferences. You can adjust cookie settings through your browser. Some features may not function correctly if all cookies are blocked. Any data shared with our game content studios — Pragmatic Play, Bigtime Gaming, Joker and Spadegaming — is limited to what those providers need to deliver game sessions. It does not include payment credentials. Access to and use of this data is subject to your local law and the eligible regions in which this platform operates.
This policy covers the data we hold directly. It does not extend to third-party services, external payment operator terms, or content providers. Understanding the boundaries helps you know exactly who is responsible for which piece of your information.
Any data you submit during login, account creation or profile updates falls under this policy. We control how that data is stored, who can view it and how long we retain it in your account record.
Payment references generated when you deposit or withdraw through bKash or Upay are recorded in your wallet history. The payment operator's own privacy terms govern the data they hold on their side of the transaction.
Game session data — such as round results from Pragmatic Play or Bigtime Gaming titles — is processed to calculate your balance and provide a round history. This sits within our policy scope as account activity data.
Links to external sites, payment operator portals and identity verification services have their own privacy terms. Once you leave our platform, this policy no longer applies. Check the third party's own published policy before sharing information there.
You have several actions available to you regarding the data we hold. You can review the information stored in your account at any time by logging in and checking the account profile section — your registered details, transaction history and session records are displayed there. If any detail is wrong, such as a contact number or wallet identifier linked to bKash or Upay, you can submit a correction request through our support contact route. If you want to understand what specific data we hold about you beyond what is visible in your account, you can raise a data enquiry with us directly. We will respond with the information available to us in a format that is readable. Requests to delete account data are assessed against any legal retention obligations that apply to financial transaction records. Not all data can be removed while a balance or active transaction exists. Your rights and our obligations both depend on applicable local law and the eligible regions in which your account operates.
Log into your account and navigate to the profile or history section. Your registered contact details, wallet entries and session log are visible there without needing to contact us first.
If a name, phone number or linked wallet address is recorded incorrectly, reach out through our published support route with the correct details and your account reference. We will update it once identity is confirmed.
For questions about what we hold beyond the visible account area, contact us through the support route listed in this policy. Describe the specific data you are asking about so we can respond accurately.
Deletion requests are reviewed against financial record retention requirements. Where removal is possible, we will confirm it in writing. Where legal obligations prevent full removal, we will tell you what we can and cannot delete.
If you have a question about how your data is handled, need to correct something in your account or want to raise a formal data enquiry, use one of the contact routes published on the site. We do not invent support hours or response commitments we cannot stand behind — check the contact page for the routes currently active.
Open the chat widget from any page while logged in. Use this for account-specific data questions, correction requests or to flag an error in your wallet or transaction record.
Send a written request to the email address shown on our contact page. Include your account username and a clear description of the data matter so we can locate the right record and respond accurately.
The help section inside your signed-in account lists the policy-related actions available to you — including how to download your transaction history or update your linked bKash or Upay wallet contact.
We keep data only as long as it is needed for the purpose it was collected, or as long as applicable law requires us to retain it. Account and transaction records linked to bKash or Upay deposits are held for as long as your account is active and for any mandatory period after closure. After that period, records are deleted or anonymised.
We use cookies to keep your account session running and to save display preferences. You can manage cookie permissions in your browser settings. Blocking all cookies may affect how certain account features and game sessions load on your device.
Access to your account data is protected by your login credentials. We do not ask for your bKash PIN or Upay passcode at any point — if you receive such a request, do not respond and report it through our support route immediately.
Transaction and account data is held for the period required by the financial record obligations in the regions where we operate. Once that obligation ends and your account is closed, data is removed or anonymised in line with this policy.
When this policy changes in a material way, we publish the updated version on this page with a revised effective date at the top. Continuing to use your account after a change means you have had the opportunity to review the updated terms.
These are the questions we hear most from account holders in Bangladesh about how their data is managed, what we store and how to act on their rights.
We collect the name, contact details and identity information you provide at registration. We also record device and session data each time you log in. Payment transaction references from bKash or Upay are stored in your account wallet history to maintain an accurate balance record.
We share limited data only where it is needed to complete a service — for example, a transaction reference passed to a local payment processor to confirm a bKash deposit. Game studios such as Pragmatic Play receive only the session data needed to run your game round. We do not sell your personal information.
Log in and open the account profile or transaction history section. Your registered details, wallet entries and recent session records are displayed there. For data not visible in that section, submit a written request through the support contact route shown on this page.
Yes, you can submit a deletion request. We review each request against any legal retention requirements that apply to financial records. Where deletion is possible, we confirm it. Where law requires us to keep records — such as completed bKash or Upay transaction logs — we will explain what can and cannot be removed.
After account closure, we retain transaction and identity records for the period required by applicable law in eligible regions. Once that period passes, the data is deleted or anonymised. You can ask us about the expected retention period by contacting support after you close your account.
This policy applies to accounts and activity on the 8kkk platform. Access to the platform and the data rights available to you depend on your local law and eligible regions. If local law gives you additional rights beyond what is described here, those rights are not overridden by this policy.